Privacy Policy

Effective as of: March 2025

Thank you for visiting our website!

This website (“Site”) is controlled by and/or maintained by Dole Foods of Canada Company (“DOLE,” “we,” “us,” or “our”). At DOLE, we recognize that many visitors to our Site are concerned about the personal information they provide to us and how we treat that personal information. DOLE respects your privacy and is committed to helping protecting your personal information in our control. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Site and how such information may be used and/or shared with others. This Privacy Policy applies to information collected in respect of our sales to commercial entities, whether through our Site, social media, or at trade-shows and not to individual consumers, unless they choose to visit this Site.

This Privacy Policy is subject to the terms and conditions posted on our Site (“Terms and Conditions”). Please review this Privacy Policy each time you visit our Site to ensure that you have read and agree with the current policy, as it may be amended without notice to reflect technological changes, new functionalities and new legislation. Please refer to the effective date above to know when we last updated our Privacy Policy. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on our Site. Your use of our Site constitutes your agreement to the terms and conditions set forth in this Privacy Policy.

By using our Site, or by choosing to give us personal information, you consent to this Privacy Policy and the processing of your Personal Information it describes. If you do not agree with any terms of this Privacy Policy, please exercise the choices we describe in this Policy, or do not use the Site and do not give us any personal information.

If you have any questions, concerns or inquiries regarding the processing of your personal information or this Privacy Policy, do not hesitate to reach out to us. Below you will find the information needed to contact us either by email or by mail at: 

dole.consumer.center@doleintl.com
Dole Packaged Foods, LLC 3059 Townsgate Road, Suite 400,
Westlake Village, California 91361 Attention: Consumer Center, Senior Director, Finance and Business Analytics

THE PERSONAL INFORMATION WE COLLECT

Personal information is any information which relates to an identified or identifiable natural person, such as your name or contact information. Personal information does not include information about a corporation, rather than a natural person.

On the Site, we collect the personal information described below. The specific information we collect depends on what features of our Site you use and how you choose to interact with us (for example, whether you choose to provide us with particular information). We may collect information both directly from you, for example, when you communicate with us, or complete a form on the Site, though automatic means from your devices, such as through the use of cookies and other technologies. You will also find information about the purposes of our collection for each category of personal information.

Identification Data:

We do not require visitors to our Site to register or provide directly identifying personal information such as a name or contact information in order to view our home page or most content on our Site. However, in certain circumstances, you may be asked to register and provide us with some specific information about yourself in order to use or access certain features on our Site, such as to receive personalized content; to participate in sweepstakes, contests, trivia games, rebate and coupon offers, surveys and other promotions; to receive information from us in the future, such as newsletters; or to fulfill a request or order for publications, merchandise or other information or materials.

The personal information we collect for these purposes may include contact information (such as your name, address, telephone number and e-mail address), as well as other information we may require to carry out certain features of our Site, or that you choose to provide in your communications with us.

If you apply for a job with DOLE, we may also collect from you information such as your work authorization status, educational background, and job preference. Such information may include any information you choose to submit in connection with your application, such as contact information (such as your name, address, telephone number and e-mail address), work history, and references.

Order Processing Information

When you order products from us, we collect data needed to process your order, including your billing and shipping information, the name of the business you represent, if applicable, and information related to your selected payment method. Without this data, we cannot enter into a contractual relationship with you and fulfill your order.

HOW WE USE PERSONAL INFORMATION

The personal  information we collect may be used:

• to carry out your requests and respond to your inquiries,
• if make a purchase from us, we use the information you provide to complete your transaction. For example, we verify your credit card or other payment information, take payment, fulfill your order, and arrange for a delivery or process return of a purchase (subject to our return policy),
• to improve our goods, services and the user experience on our Site,
• to send email, text messages/SMS, and other communications about our products and services, such as a newsletter, announcements, and special offers or other information which we think you may find interesting,
• to allow us or our affiliates to send you sample of products we think you might be interested in, 
• to administer our Site and services and for internal operations, such as for troubleshooting, data analysis, testing and for security purposes,
• to protect our Sites and services, as well as to detect and investigate activities that may be illegal or prohibited, 
• to manage, administer, maintain, service, collect and enforce any agreement we have with you,
• to investigate and settle any dispute or claim which relates to our Site, products or services, and/or any agreement we have with you, 
• to assess your application for employment with us, and if you are hired, to establish, manage, and potentially terminate the employment relationship,
• to investigate security breaches or cooperate with authorities pursuant to a legal matter, and
• as otherwise disclosed at the point where such information is collected or in any additional terms and conditions applicable to the particular feature of our Site.

Using the other pieces of personal information collected about you, we may draw inferences about you, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes. We may also combine the information we collect from various sources.

We may also anonymize, aggregate or otherwise strip any personal information or other information we collect of all personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for any purpose we deem appropriate.

INFORMATION WE COLLECT THROUGH COOKIES AND OTHER TECHNOLOGY

Like most websites, we use cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as “cookies”, unless otherwise stated) for purposes which include operating our Site and to providing users an efficient experience in using the Site.

Our web server recognizes and records certain information about visitors. Currently, this information may include the type of browser used, the type of operating system of your computer or other Internet access device, and the domain name or Internet Protocol (“IP”) address of the visitor’s Internet service provider, general location as derived from IP address, the number of users that visit a specific page or parts of pages on our Site and the duration of such visits. We may collect page interaction information (such as what areas of the Site you visit and for how long, what search terms you enter, and what products or content you view and click on), and methods used to browse away from our Site.

We use this information for internal review purposes such as counting the total number of visitors to our Site, and determining how to best display our content (for example, based on your system and settings). This information may also be used to help analyze Site traffic and improve our services. We may also aggregate such information to create statistical data and we may share that information with potential advertisers, partners, affiliates and other third parties.

In addition to the information described above, we may also send “cookies” to your computer or mobile device. Cookies may also be placed by our third party service providers. Cookies are small text files from a website that are stored on your hard drive. Cookies can be persistent by remaining on your device until you delete them or be based on your browsing session where they expire once you close your browser. We and our service providers may use various types of cookies, including session cookies (which last for your browsing session), persistent cookies (which may last for a time longer than a browsing session), local shared objects, pixels, GIFS and other technologies, such as third-party tags, and first and third-party cookies.

We use Cookies to maintain your session on our Site and provide its services, to improve how our Site works and to distinguish unique users, to understand user traffic patterns, such as to determine which pages are visited most often, and if users get error messages from web pages, and to determine the usefulness of the Site information to our users and to see how effective our navigational structure is in helping users reach that information.

We may analyze the information we collect through technology, and provide our analysis and certain information to potential partners, advertisers (who may use this information to provide advertisements or other information tailored to your interests) or other third parties.

You have the option of deciding whether or not to accept a cookie by resetting your browser to notify you whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive. Please note, however, that some parts of our Site may not function properly or may be considerably slower if you refuse to accept a cookie or choose to disable your cookies settings.

Analytics Services

This Site uses Google Analytics to collect information about how users use the Site. The information generated by the cookie about your use of the Site will be transmitted to and stored by Google on servers in the United States.

Google will use this information on behalf of the operator of this Site for the purpose of analyzing your use of the Site, compiling reports on Site activity for Site operators and providing them other services relating to Site activity and internet usage.

For more information on how Google Analytics collects and processes information, please visit: www.google.com/policies/privacy/partners/. For information about how to opt out of having your information used by Google Analytics, visit: https://tools.google.com/dlpage/gaoptout/.  

HOW WE SHARE YOUR PERSONAL INFORMATION

To accomplish the purposes mentioned above, we may share your personal information with third parties that perform functions on our behalf or who have joined us in providing promotions and activities, such as companies (including retailers) or individuals that deliver packages, fulfill orders, participate in our promotions, administer our promotions, provide marketing or promotional assistance, process credit card payments, analyze data or provide customer service, but such information will be shared only to the extent these third parties need such information to perform their functions.

Your personally identifiable information (except any credit card information provided) may also be used by us or shared with our subsidiaries and affiliates (“DOLE Affiliates”). However, you will always have the opportunity to instruct us not to share your information with DOLE Affiliates by contacting us at the address listed below.

FURTHER DISCLOSURE

We reserve the right to disclose any personal information or other information if we are required to do so by law or if we reasonably believe that such action is necessary or appropriate in order to: (i) fulfill a government request; (ii) conform with the requirements of the law or to comply with legal process served on us; (iii) to verify or enforce the terms and conditions posted on our Site or our other applicable policies or commitments; (iv) to address fraud, security or technical issues; (v) to respond to an emergency, or (vi) otherwise protect or defend our legal rights, safety or property, or those of others.

We may also disclose personal information for other purposes which are disclosed to you, and to which you consent.  

WE MAY TRANSFER PERSONAL INFORMATION TO OTHER COUNTRIES

Your personal information may be stored on servers located in a country other than where you reside, including in the United States. We also use third party service providers in other countries, and they may process your data in those countries. Those countries may not have the same data protection laws as the country in which you initially provided that information. Personal information processed and stored in another country may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws.

By using our Site or by providing us with personal information, you consent to any such transfer of information outside of your country, and outside of your jurisdiction of residence. If you have any questions about our use of service providers outside of Canada, you may contact us using the information below.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

We retain personal information for as long as necessary to provide you with the services available on the Site, accomplish the purposes disclosed above or as required by applicable laws, whichever is longer.  If you would like further information regarding the periods for which your personal information will be kept, please contact us at the address provided below.

CHILDREN UNDER 13

This Site does not contain any content designed specifically for children. We do not intend to collect any information from children under the age of 13 on this Site. If you are under the age of 13, please do not provide us with any personal information. If you are a parent or legal guardian and think your child has given us personal information, you can contact us using the contact information below.

OTHER SITES

Our Site may contain links to other websites that are not controlled or maintained by DOLE. We are not responsible for the privacy practices employed by these other websites. We encourage you to note when you leave our Site and to read the privacy statements of such other websites before submitting any personal information. In addition, our Site may link to websites owned or operated by subsidiaries or companies affiliated with DOLE (“Affiliated Site”). Please note that the Affiliated Site are subject to the privacy policies posted on those sites.

KEEPING YOUR INFORMATION SECURE

We have electronic, administrative and physical security measures in place to help protect against the loss, misuse and alteration of the information under our control. We take steps designed to help ensure that only those employees and representatives who need access to your personal information to fulfil their duties will have access to it.

Please be advised, however, that while we strive to protect the personal information we process, we cannot guarantee or warrant the security of any information you disclose or transmit to us and no security measures can provide absolute protection. We cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.   

TRANSFER OF ASSETS

As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all or a portion of our assets, personal information, non-personal information, and any other information that we have collected about the users of our Site may be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

YOUR RIGHTS, INCLUDING ACCESS AND CORRECTION

On written request and subject to proof of identity and restrictions set out in the applicable law, you may access your personal information that we hold, have used or communicated and ask that any necessary corrections be made, where applicable, as authorized or required by law.

However, to make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your personal information at the address provided under “Contact Information” below.  If you reach out to us to exercise such rights, we will respond to you within 30 days of receiving your request, or faster if required by applicable laws.

Under certain circumstances and subject to applicable laws, you may also be entitled to request additional information regarding our personal information governance practices, including details regarding what personal information is collected about you, the categories of persons who have access to your information, and how long your information will be retained for. You may also be entitled to request that we cease communicating your information, or de-index any hyperlink material attached to your name that provides access to your personal information by a technological means, or ask that your personal information be transferred to a new processor.

You may choose to restrict the collection or use of your personal information in the following ways:

• You may write to or email us using the contact information below to withdraw your consent to us using your personal information for direct marketing purposes.
• If you receive commercial email from us, you can also unsubscribe using the unsubscribe tool we provide in such messages. 

If you choose to withdraw consent from a processing of personal information we need to provide our Site or services, we may no longer be able to provide those to you.

If you do not agree with how we responded to your request, you have the right to lodge a complaint with your local authorities. If you are located in Canada, this is the Officer of the Privacy Commissioner of Canada. Depending on your location, you may also be able to contact your provincial privacy authority.  

CONTACT INFORMATION

If you have questions or comments about our privacy practices or your personal information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Canada, you can contact us by mail or email at:

DOLE Packaged Foods, LLC 3059 Townsgate Road, Suite 400,

Westlake Village, California 91361 Attention: Consumer Center, Senior Director, Finance and Business Analytics

Email: privacy.officer@doleintl.com